Shipping Policy

At SOUVARE, operated by GLOBAL LEGENDS LLC, we work with trusted international suppliers and fulfillment partners to deliver our products to customers across selected international markets.

Processing Time

All orders are processed within 1–6 business days after payment confirmation.

Processing time may include order verification, product preparation, quality control, and fulfillment coordination.

Please note that business days do not include weekends or public holidays.

Delivery Time

Estimated delivery time is typically 10–20 business days after dispatch, depending on the destination country, shipping method, customs processing, and local delivery conditions.

Please note:

• Delivery times are estimates and are not guaranteed.
• Delivery may take longer during peak seasons, promotional periods, public holidays, or periods of high shipping demand.
• Customs inspections, local postal delays, weather conditions, or other circumstances outside our reasonable control may occasionally affect delivery times.
• Some destinations may require additional time due to local customs or carrier procedures.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow a few days for tracking information to become active after dispatch, as carrier systems may take time to update.

Customers are responsible for monitoring the tracking information provided for their order.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

Please review your shipping address carefully before completing your order.

SOUVARE is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the shipping information provided by the customer is inaccurate or incomplete.

If you notice an error in your shipping address, please contact our Customer Care team as soon as possible at support@souvare.com.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, when applicable, are determined by local authorities and are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

SOUVARE does not control customs processing times or charges imposed by local authorities.

Delayed or Lost Packages

If your order appears to be significantly delayed, please contact us at support@souvare.com so our Customer Care team can review the shipment status.

If a package is confirmed as lost in transit, we will evaluate the case and provide the appropriate solution in accordance with our policies and applicable law.

Contact

If you have any questions regarding shipping, delivery, or tracking, please contact our Customer Care team:

SOUVARE

Operated by GLOBAL LEGENDS LLC
Email: support@souvare.com