Return & Refund Policy

At SOUVARE, operated by GLOBAL LEGENDS LLC, we want you to feel confident with every purchase. If something is not right, our Customer Care team is here to assist you.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging.

You will also need the receipt or proof of purchase.

To initiate a return, please contact our Customer Care team at support@souvare.com.

If your return request is approved, we will provide you with instructions on how and where to send your package.

Please note that items returned without prior authorization may not be accepted.

For any questions regarding returns, exchanges, or refunds, please contact us at support@souvare.com.

Damages, Defects, or Incorrect Items

Please inspect your order upon receipt.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@souvare.com.

Our Customer Care team will review the issue and provide the appropriate solution.

Where applicable, SOUVARE will cover the associated return or replacement costs for damaged, defective, or incorrectly supplied items.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Custom or personalized products
• Personal care or hygiene-sensitive products
• Products that have been worn, used, washed, altered, or damaged after delivery
• Items returned without their original tags or packaging where required

Please contact us at support@souvare.com if you have questions regarding the eligibility of a specific item.

Gift cards are generally non-refundable.

Sale or promotional items may be subject to specific return conditions, except where applicable consumer law provides otherwise.

Exchanges

If you would like a different size, color, or item, please contact our Customer Care team.

The fastest way to receive the item you want is generally to return the original item in accordance with this policy and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be in the same condition in which they were received, unworn or unused, with tags attached and, where applicable, in their original packaging.

Proof of purchase may also be required.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@souvare.com.

Return Shipping Costs

For returns related to change of mind, personal preference, or incorrect size selection, return shipping costs are generally the responsibility of the customer.

If an item arrives damaged, defective, or incorrect, SOUVARE will cover the applicable return or replacement costs where appropriate.

Contact

If you have any questions about returns, exchanges, or refunds, please contact our Customer Care team:

SOUVARE

Operated by GLOBAL LEGENDS LLC
Email: support@souvare.com