Frequently Asked Questions
Frequently Asked Questions
What is SOUVARE?
SOUVARE is a fashion and lifestyle brand operated by GLOBAL LEGENDS LLC.
We offer a curated selection of apparel, footwear, accessories, and lifestyle products focused on contemporary style, comfort, versatility, and everyday elegance.
Where does SOUVARE ship?
SOUVARE serves customers across selected international markets.
Available shipping options are displayed at checkout based on your delivery destination.
How long does order processing take?
Orders are typically processed within 1–6 business days after payment confirmation.
Processing may include order verification, product preparation, quality control, and fulfillment coordination.
Business days do not include weekends or public holidays.
How long does delivery take?
Estimated delivery time is typically 10–20 business days after dispatch.
Delivery times may vary depending on:
- Destination country
- Customs processing
- Local postal services
- Carrier performance
- Public holidays
- Peak shopping periods
- Other circumstances outside our reasonable control
Will I receive tracking information?
Yes.
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow a few days for tracking updates to appear after dispatch, as carrier systems may take time to refresh.
How can I track my order?
You can use the tracking information sent to your email after shipment.
If a Track Order page is available on our website, you may also use it to check the latest status of your shipment.
If you need assistance, contact our Customer Care team at:
How do I choose the right size?
Sizing may vary depending on the product and style.
We recommend reviewing the size guide available on the relevant product page before placing your order.
For the best fit, compare the measurements provided with a similar item you already own.
What if I order the wrong size?
Eligible items may be returned in accordance with our Return & Refund Policy.
For returns related to size selection, personal preference, or change of mind, return shipping costs are generally the responsibility of the customer.
We strongly recommend checking the size guide before ordering.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at:
We will make reasonable efforts to assist you.
However, once an order has entered processing, fulfillment, or shipment, changes or cancellation may no longer be possible.
What is your return policy?
Eligible items may be returned within 30 days of delivery.
To qualify for a return, items must generally be:
- Unworn
- Unused
- In their original condition
- With original tags attached
- In the original packaging where applicable
Returns must be requested and authorized before sending the item back.
Please review our Return & Refund Policy for complete information.
Can I exchange an item?
If you would like a different size, color, or product, please contact our Customer Care team.
The fastest option is generally to return the original item in accordance with our policy and place a new order for the desired product.
What if my item arrives damaged or defective?
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include:
- Your full name
- Order number
- Description of the issue
- Clear photos or videos showing the problem
Our Customer Care team will review the case and provide the appropriate solution.
Where applicable, SOUVARE will cover the associated return or replacement costs.
What if I receive the wrong item?
If you receive a product that is different from what you ordered, please contact us immediately at support@souvare.com.
Include your order number and photos of the item received.
We will review the issue and arrange the appropriate solution.
Can I return sale or promotional items?
Sale or promotional items may be subject to specific return conditions.
Where applicable consumer law provides mandatory return rights, those rights remain unaffected.
Please contact us before returning any promotional item if you are unsure about its eligibility.
Do customers in the European Union have additional return rights?
Customers located in the European Union may have the right to cancel or return eligible orders within 14 days of receiving them without providing a reason, where required by applicable consumer protection law.
This does not affect any additional rights offered under our general 30-day return policy.
Who pays for return shipping?
For returns related to:
- Change of mind
- Personal preference
- Incorrect size selection
return shipping costs are generally the responsibility of the customer.
If an item arrives damaged, defective, or incorrect, SOUVARE will cover applicable return or replacement costs where appropriate.
How long do refunds take?
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 10 business days.
Your bank, card issuer, or payment provider may require additional time to display the funds in your account.
What payment methods do you accept?
Available payment methods are displayed securely during checkout.
Payment options may vary depending on your country, currency, and the payment providers available through our store.
Is my payment information secure?
Yes.
SOUVARE uses trusted third-party payment providers and secure ecommerce infrastructure to process transactions.
We do not directly store complete credit card numbers or CVV security codes.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error, contact us as soon as possible at support@souvare.com.
We will make reasonable efforts to correct the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipment.
What if my package is delayed?
If your order appears significantly delayed, please check the tracking information first.
If you still need assistance, contact us at support@souvare.com with your order number.
Our Customer Care team will review the shipment status.
What if my package is lost?
If a package is confirmed as lost in transit, we will review the case and provide the appropriate solution in accordance with our policies and applicable law.
Please contact support@souvare.com for assistance.
Are SOUVARE products made by SOUVARE?
SOUVARE works with selected international suppliers, sourcing partners, and fulfillment providers.
Products are selected based on factors such as design, construction, comfort, material quality, versatility, and overall product standards.
Where specific manufacturing or material information is available, it may be displayed on the relevant product page.
How can I contact SOUVARE?
You can contact our Customer Care team at:
SOUVARE
Operated by GLOBAL LEGENDS LLC
Email: support@souvare.com
Website: www.souvare.shop
Our business hours are:
Monday – Friday
8:00 AM – 6:00 PM (London Time)
We aim to respond to customer inquiries within 24–48 business hours.